Anew Virtual Services: Big Business Services for Small Businesses

Telephone Support

Are you sending business to your competitors? If there is not a live person answering your phone, you just might be. Anew Virtual Services gives your business the same "professional image" as a big business. Your callers will not feel like they are talking to an "answering service." A live US client specialist answers your calls with a personal greeting and gives your callers a positive experience that sets the tone for a lasting customer relationship. Our client specialist:

Provides information, answers questions, and promote your products and services
Schedules and confirm appointments
Takes orders
Responds to voicemail messages
Transfers important calls
Sends emails with call details

Lead and Customer Follow-up and Tracking

The area in which most small businesses fall short is the follow up. It is crucial before the sale and is just as important after the sale. Anew's automated follow-up system, customized for your business model, eliminates anyone from falling through the cracks. Consistent, personalized, and relevant follow up nurtures leads into customers. Follow up is a key to business success. We:

Systematically follow-up with leads and customers by phone, email, text, or mail
Respond to incoming emails, website inquiries, and faxes
Send reminders and alerts
Track all correspondence and interactions in a contact management system
Monitor sales opportunities

Help Desk Support

The Anew customer care team values your customers. We are passionate about creating great customer experiences. Our unique system helps to reduce operation time and streamline your business. Your customers can track their request through a personal customer portal or find answers in a knowledgebase. You can rely on us to give consistently superior customer service to your customers. Our customer care team:

Answers inbounds calls
Create and track support request
Resolves service issues and request
Respond to email and web request
Remotely troubleshoot desktop issues
Escalate second level issues to management
Send and track service satisfaction surveys
Send alerts and notifications of all support issues to your management team
Track issues and results in a tracking system

Proposals, Billing and Bookkeeping

Anew manages your entire customer financial cycle - quotes, billing, payments, bookkeeping. Rest assure requests for pricing, invoicing and follow-up are provided in a timely manner - reducing the time it takes to get paid. Quickly and efficiently view what monies come in and go out. Track the overall health of your business. Anew helps you stay on top of your business. We:

Create and track proposals
Convert proposals into invoices
Generate invoices from sales, time tracking, projects, etc.
Track payments and send receipts
Send past due notices
Provide bookkeeping services

Document Conversion and Management

Anew Virtuaal Services converts your office into an efficient paperless environment. No more misfiled or lost files. Eliminate paper and storage space, and lower cost. Sensitive documents are kept safe with permission based document sharing. We:

Convert paper documents into searchable electronic documents.
Provide a secure online repository for 24/7/365 easy access and management.

Live Chat

Do your website visitors have a way of getting their questions answered while on your website? According to Forrester Research, 57% of online consumers say that they are very likely to abandon their purchase if they can't quickly find the answer to their questions. Do not lose another sale. The Anew Live Chat team is ready to answer customer questions and help your customers through the purchase process. We:

Monitor visitor page views
Proactively engage visitors
Send transcripts of chat sessions by email
Track visitor data

Click to Talk

According to a recent study conducted by Forrester Consulting, conversion rates improved and the abandonment rate decreased for several companies that implemented click to talk on their websites. With Click to Talk customers get an instant voice connection for immediate sales or service support. Anew answers the calls, monitors visitor page views and tracks visitor data.

Inquiries

Our Anew team respond to all webforms and email inquiries.

Mobile (Text) Messaging

Mobile messaging is a great way to promote your products or services. It is an easy way to create and deliver offers to your customer's mobile phone. Send last-minute promotions on a slow night, announcements or offer the deal of the week. The offers also post to Facebook, your email and website. Unlike most emails, 97% of mobile messages are read typically within 15 minutes of delivery. You can't afford not to use mobile messaging. Our mobile messaging services gives you:

Unlimited text messages based on number of fans
Unlimited Facebook posts
List Segmentation
Real-time results tracking
Branded social pages

Email Campaigns

Whether it is a single email or an opt-in email campaign to hundreds, the Anew team can take care of it. We send newsletters, launch promotions or any other email campaign to inform your customers about a special promotion or announcements. We track who opened or forwarded the email and who clicked a link to your website. We also include:

List Segmentation
Facebook and Twitter social sharing
Real-time results tracking

Automated Voice

Deliver automated phone calls within minutes. Record a message to send to hundreds of customers - all at once. Automated voice is great for alerts, appointment reminders and verification, emergency notifications, promotions and announcements. It saves time and is cost effective.

Direct Mail Campaigns

Everyone likes receiving letters, postcards and greeting cards. Don't lose the personal touch. Anew will send a single greeting card or letter or a postcard campaign to thousands. Whatever the direct mail need, tell us when and we will send.

Social Media Monitoring

Listen. What are people saying about your company or brand in the social world? Your customers and potential customers are talking on Facebook, Twitter, blogs, forums and other social outlets. How does this affect your business? What are your competitors doing (or not doing)? Social media monitoring helps you engage customers, improve service and make business decisions. Anew helps you build a strategic plan, listen, engage in conversations and assist in acting on the results.